Expected Production Times – GearRivals

Current Estimated Delivery Time For All Orders Is 5-10 Days

Expected Production Times

At EsportsGear we try to offer our partners and customers the widest availability of gear on the market. This page we will keep updated with expected production times and shipping times for different types of items.

Print on Demand Disclaimer: We are extremely confident in our print on demand partners. That being said some items (rare) in print on demand will go out of stock and take time to re-stock the base item. In an instance such as this we will offer the customer the opportunity to refund the product or swap it for something similar if the estimated restock date is outside the estimated production time. Please submit any questions over an order via our HELP PAGE.

General Disclaimer: EsportsGear LLC both produces items at their owned facilities for custom dye-sublimation as well as outside for print on demand partnerships. All print on demand partnerships offer 100% U.S.A Fulfillment.

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DYE-SUBLIMATION (CUSTOM ESPORTSGEAR PRODUCTS)

Dye Sublimated Products are items we refer to without a 'Street Gear' label on our website. This includes Jerseys, Pro Hoodies, Arm Sleeves and other fully custom items.

Estimated Production Time: We currently produce all orders every week on a 7 business day cycle for production.*

*We stick true to our 15 business day production time in our terms of service however we are proud to back our week to week estimated shipping schedule.

EMBROIDERY (Print on Demand)

Estimated Production Time: 3-7 business days to produce before shipping typically.

SUBLIMATED (Print on Demand)

Estimated Production Time: 3-7 business days to produce before shipping typically.

TERMS OF SERVICE Terms of Service All purchases come with a 1-3 weeks (up to 15 business days) estimated processing time for design or shipping after a purchase is made. In terms of design, all orders will be completed within 1-3 weeks (up to 15 business days) of the original purchase. When ordering, you may experience a 'price' increase on certain items. This includes all items size 2XL and larger (in most if not all cases), and some variants of items depending on the material amount used. This is simply to accommodate for the extra material used on larger items. In terms of shipping, any and all items purchased will have a 1-3 week (up to 15 business days) processing time (often sooner but not always) after an order is placed; at which point a product is shipped. Please view our Expected Production Times for a more general idea of shipping times for different items we offer directly and inside print on demand. Print on Demand (typically listed as 'street gear' on our website are all made in partnership with partner companies and facilities. All partner facilities offer 100% U.S.A Production but will produce where it makes sense for international orders. With all Street Gear/Print on Demand there is a slight risk that an item will run out of stock after you order it. If this ever happens we will contact you and offer a full refund for that item or a switch to a similar product. Item 'Mockups' aka the visual representation of items you see on our website may not always be 100% accurate of a final print you get in-hand. Small amenities seen on products such as zippers, pull strings and any other comparable item may be shown in a 'Mockup' and not actually available on a product. For this reason we encourage customers to visit our review page and see examples of printed items before ordering. All art and art packs bought through this website the purchaser agrees that if they move their store off this website, their store will be moved indefinitely (will not be deleted at any point) to our defunct tabs. We will never send 'print files' for art as they are proprietary. If a serious back up with occurs with orders, GearRivals reserves the right to process all orders within 20 business days after an order is made. After the 15th business day, up to but not limited discounts may be applied to an order for the inconvenience. All 'Print on Demand' products (previously known as 'Street Gear') are made by domestic third party companies and not GearRivals. If there are errors on an order, GearRivals will mediate conversation with the producing party. Refunds or exchanges for these products will completely be on the third party company. Refund Policy Returns We do not offer returns on any of our products unless there is a manufacturer error with material. This is because all of our items are custom made. For all other issues all purchases are final. Please remember there is a 1-3 weeks (up to 15 business days) estimated processing period with all our products. This does mean some orders will ship before the 15 business day period, you should receive an email once an item ships. Shipping occurs after processing and falls onto the preferred method of shipping. If a serious back up with occurs with orders, GearRivals reserves the right to process all orders within 20 business days after an order is made. After the 15th business day, up to but not limited discounts may be applied to an order for the inconvenience. This expands to include our 'first time' order and 'bulk' ordering with an extra 5 business days of processing possible. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To request a refund on a product due to a printing error, please contact us for further instructions. No refunds will be made otherwise.