Frequently Asked Questions – GearRivals

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Frequently Asked Questions

Question: Where can I purchase a design for myself or my team at that you will host on your website for us to buy?
Answer: You can simply visit our Services Page where you can find all our art and design pack options.

Question: I have a design I want to have you print onto a T-shirt, where can that be done at?
Answer: Reach out to your account manager and they can help you get this done.

Question: I purchased express shipping (or fast shipping) and my order did not arrive on time. What now?
Answer: Please always remember at every checkout your accept our Terms of Service and Refund Policy. As a custom printing facility we do require up-to 15 business days of processing time after you place your order to ensure quality and to print, sew and preform all other aspects of custom printing.

Question: My order has gone over 15 business days. WHAT NOW?
Answer: Customer service is our #1 priority. If we have an order go over 15 business days, there is something seriously wrong or we are extremely backed up due to an unforeseen circumstance. As our Terms of Service dictate we will reimburse a client a portion of their order for the inconvenience but we still retain the right to process and ship the order within 20 business days as long as a reimbursement amount is made on the sale.

Question: Why does it seem impossible to get a refund on an order?
Answer: Every single item we create is custom. Custom in this instance means that each order has an artist customize an item by size, gamertag, real name and other variable aspects for every single order made here. Once the art is done for an order, our factory in Las Vegas will receive the art and print it out using extremely high quality dye-sublimation. Once printed, each garment must be cut and hand-sewed together to ensure the highest quality possible. For this reason we allow ourselves up to 15 business days to ensure that our quality is stable with every single purchase made.

Question: Do you print for other sports?
Answer: We do! Our factory in Las Vegas prints Football, Basketball and in many other sections of apparel printing. Please contact us HERE for more information and how you can contact us for things like this!

TERMS OF SERVICE Terms of Service All purchases come with a 1-3 weeks (up to 15 business days) estimated processing time for design or shipping after a purchase is made. In terms of design, all orders will be completed within 1-3 weeks (up to 15 business days) of the original purchase. When ordering, you may experience a 'price' increase on certain items. This includes all items size 2XL and larger (in most if not all cases), and some variants of items depending on the material amount used. This is simply to accommodate for the extra material used on larger items. In terms of shipping, any and all items purchased will have a 1-3 week (up to 15 business days) processing time (often sooner but not always) after an order is placed; at which point a product is shipped. Please view our Expected Production Times for a more general idea of shipping times for different items we offer directly and inside print on demand. Print on Demand (typically listed as 'street gear' on our website are all made in partnership with partner companies and facilities. All partner facilities offer 100% U.S.A Production but will produce where it makes sense for international orders. With all Street Gear/Print on Demand there is a slight risk that an item will run out of stock after you order it. If this ever happens we will contact you and offer a full refund for that item or a switch to a similar product. Item 'Mockups' aka the visual representation of items you see on our website may not always be 100% accurate of a final print you get in-hand. Small amenities seen on products such as zippers, pull strings and any other comparable item may be shown in a 'Mockup' and not actually available on a product. For this reason we encourage customers to visit our review page and see examples of printed items before ordering. All art and art packs bought through this website the purchaser agrees that if they move their store off this website, their store will be moved indefinitely (will not be deleted at any point) to our defunct tabs. We will never send 'print files' for art as they are proprietary. If a serious back up with occurs with orders, GearRivals reserves the right to process all orders within 20 business days after an order is made. After the 15th business day, up to but not limited discounts may be applied to an order for the inconvenience. All 'Print on Demand' products (previously known as 'Street Gear') are made by domestic third party companies and not GearRivals. If there are errors on an order, GearRivals will mediate conversation with the producing party. Refunds or exchanges for these products will completely be on the third party company. Refund Policy Returns We do not offer returns on any of our products unless there is a manufacturer error with material. This is because all of our items are custom made. For all other issues all purchases are final. Please remember there is a 1-3 weeks (up to 15 business days) estimated processing period with all our products. This does mean some orders will ship before the 15 business day period, you should receive an email once an item ships. Shipping occurs after processing and falls onto the preferred method of shipping. If a serious back up with occurs with orders, GearRivals reserves the right to process all orders within 20 business days after an order is made. After the 15th business day, up to but not limited discounts may be applied to an order for the inconvenience. This expands to include our 'first time' order and 'bulk' ordering with an extra 5 business days of processing possible. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To request a refund on a product due to a printing error, please contact us for further instructions. No refunds will be made otherwise.